Get in Touch

What is the fastest way to get help with my car?

Book the job in the QARO app: choose the service, see the price, share your location, and a technician is dispatched to your car. The app is on the App Store and Google Play, and works in a browser at app.qaro.ae. If you would rather talk to someone, WhatsApp or call +971501297349, any hour of the day.

What should I do first in an emergency?

If anyone is hurt or in danger, or there has been an accident, call 999 first. If the car breaks down on a road, switch on the hazard lights, get everyone out on the side away from traffic and behind the barrier if there is one, then book help or message QARO. A child or a pet locked inside a car in the heat is an emergency: call 999, not a lockout service.

What should I send when I message QARO?

• Your location: a WhatsApp location pin is best. In a car park, add the level and the bay number.
• The car: make, model and year.
• What happened: for example, the car will not start, a tyre is flat, or the keys are locked inside.
• Helpful photos: the tyre size on the sidewall (for example 225/45R17) for a tyre job, or the label on the battery for a battery job.
• When you need it: now, or a time that suits you.

Which areas and hours does QARO cover?

QARO works 24 hours a day, every day, including weekends and UAE public holidays, across all seven emirates: Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah and Umm Al Quwain. The coverage page lists every area we serve.

Do I need to visit the QARO office?

No. QARO’s services come to your car, so you never need to visit the office to book or get help. The office on the 6th floor of Meydan Grandstand, Nad Al Sheba, Dubai, is where the team works.

Who do I contact about partnerships, fleets or listing a garage?

• Garages and workshops: list your garage in the QARO garage finder, or see the QARO Garage App for workshop software.
• Companies with several cars: see QARO Fleet Management.
• Suppliers and service partners: apply on the partnerships page.
• Investors and press: email [email protected].

Is the QARO app free to download?

Yes. The QARO app is free on the App Store and Google Play. You pay only for the services you book, and there is no subscription.

How do I pay for a QARO service?

You pay in the app, by Apple Pay, Google Pay or a credit or debit card (Visa, Mastercard and AMEX). Cash is accepted in some areas. Every booking comes with a VAT invoice in the app, and if you add a company name and TRN to your profile, the invoice is issued in the company’s name.

Can I book for someone else’s car?

Yes. International phone numbers and cards work, so you can book for a family member’s or a friend’s car in the UAE from abroad. Give the car’s location and the driver’s number when you book.

Does QARO speak Arabic?

Yes. QARO supports customers in English and Arabic, and the site’s service pages are also in Arabic.

How do I change a booking?

Message QARO on WhatsApp or call +971501297349 with the booking details shown in the app, and the team will help you change it.

Last updated 24 October 2026